How to use this site Frequently asked questions About Us About ACE Terms & Conditions

Welcome to the Ace Help Section

Terms and Conditions

We are Express Gifts Limited trading as "Ace". These terms and conditions and those in the latest catalogue explain how you can use our website and place orders for items. By applying to open an account with Ace you are bound by these terms for each and every order that you place, including the obligation to pay. If you open a credit account you will also be bound by the terms of the credit agreement.

Our registered office is: 2 Gregory Street, Hyde, Cheshire, SK14 4TH (Company number 718151). Please do not post anything to this address.

Our main trading address is: Ace, Express House, Clayton Business Park, Clayton le Moors, Accrington, Lancashire BB5 5JY

We are authorised and regulated by the Financial Conduct Authority for consumer credit and general insurance (Financial Services Register No: 311908). We are a member of the Finance and Leasing Association (FLA). VAT No.: 125688644.

If you would like to speak with us please contact our Careline telephone number is: 0371 200 0379, Customer Care Dept., Ace, Preston, PR0 2RP., or send an e-mail using our contact form.

When you place an order on our website you will receive an email acknowledging your order and giving you estimated timescales for delivery. This email does not constitute acceptance of your order by us. Your order is accepted when we dispatch the goods you have ordered and not before. For goods ordered online only an "Order Dispatched" email will be sent to you when your goods have been dispatched. If your order is dispatched in more than one parcel, you may receive separate Order Dispatched emails for each parcel.

You can also place an order on our Orderline, 0872 7370 011. Calls cost 13p per minute plus your phone company's access charge.


Updated: 23/05/2016

Prices quoted in the catalogue are those ruling at the time of printing, and (where relevant), include VAT at the current rate. In the event of a change in VAT the price you pay may increase or decrease from the price quoted in the catalogue in line with the VAT change.

However, you will always be told of the price change before committing to purchase provided that we are given reasonable notice of the change ourselves. In such circumstances, quoted discounts on certain products compared to previous prices may vary slightly as a result of the VAT change. For sale and special offer prices in this catalogue, the "WAS" price shown is the highest price at which the item has been offered for sale, this season, by us, or one of our other brands. Some items may have been offered for sale at a price lower than the "WAS" price in the intervening period, but unless otherwise indicated, the "NOW" price is the lowest price at which the item has been offered by us, excluding any offer code prices. In all cases the "WAS" price will have applied for a continuous period of 28 days or more. For further confirmation please contact us or go to our preview leaflets. Please see our website for up to date prices.

(iii) Although we attempt to ensure all our online prices are shown accurately, errors may sometimes happen. If an error is discovered after placing your order, we will contact you as soon as possible. You will have the option of confirming your order at the corrected price or cancelling it. If we cannot contact you, we will cancel the order and inform you. If you cancel your order but have already made payment(s) against your invoice, those payments will be refunded in full.

Special Low Price Items showing this symbol have been reduced in price for a limitedtime only. The price shown is valid until 31.12.16

Early Bird Offer Special preview discount price on all items with this logo. Valid until 31.07.2016

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