Welcome to the Ace Help Section
Terms and Conditions
We are Express Gifts Limited trading as "Ace". These terms and conditions and those in the latest catalogue explain how you can use our website and place orders for items. By applying to open an account with Ace you agree that you will be bound by these terms for each and every order that you place, including the obligation to pay. If you open a credit account you will also be bound by the terms of the credit agreement.
Our registered office is: 2 Gregory Street, Hyde, Cheshire, SK14 4TH (Company number 718151). Please do not post anything to this address.
Our main trading address is: Ace, Express House, Clayton Business Park, Clayton le Moors, Accrington, Lancashire BB5 5JY
We are authorised and regulated by the Financial Conduct Authority for consumer credit and general insurance (Financial Services Register No: 311908). We are a member of the Finance and Leasing Association (FLA). VAT No.: 125688644.
When you place an order on our website you will receive an email acknowledging your order and giving you estimated timescales for delivery. This email does not constitute acceptance of your order by us. Your order is accepted when we dispatch the goods you have ordered and not before. For goods ordered online only an "Order Dispatched" email will be sent to you when your goods have been dispatched. If your order is dispatched in more than one parcel, you may receive separate Order Dispatched emails for each parcel. Goods purchased are not for resale. All products are sold on the basis that they are for personal, domestic use only.
You can also place an order on our Orderline, 0872 7370 011. Calls cost 13p per minute plus your phone company's access charge.
Each term in these Terms & Conditions is separate and severable and enforceable accordingly. Any matter that arises out of these Terms & Conditions shall be governed by the laws of England.
Digital / Photo Personalisation
You must only send us photographs or images which you own and / or have express permission to use. Do not send us photographs or images which may be deemed obscene, offensive, defamatory or otherwise unlawful, or may infringe the rights of others. You otherwise retain all intellectual property rights and copyright for any photographs or images you send to us.
By sending us photographs or images, you consent to allowing us, and our suppliers, to store and otherwise use these photographs or images to produce your order. You agree to compensate us for any loss or damage caused by you breaching these Terms and Conditions, or of any rights of any another person or entity.
We reserve the right not to produce or despatch the personalised goods, and to charge an administration fee of £10.00 if the photographs or images you send are in breach of these conditions. In the event that we produce goods using photographs or images in breach of these conditions, we reserve the right to charge you up to the full price of the goods, and not to despatch them. You must arrange at your expense return of any photographs which we deem to be in breach of these conditions.
We also reserve the right to disclose any such photographs or images to any relevant authorities if we consider them to be of a criminal nature.
We will take good care of any photographs entrusted to us, and we will return them to you unless in breach of the above conditions. We shall not be responsible for any loss or damage to the photographs you entrust to us for printing or processing, unless the damage or loss is due to our negligence. In this case the maximum liability shall not exceed £5.00 per photograph.
We can accept colour or black & white photographs. We will endeavour to check the quality of photographs and images sent to us before goods are produced, however we will not be liable for poor reproduction quality resulting from poor quality photographs or images. What you send is what will be printed on your item.
Your statutory rights are unaffected by these conditions.