How to use this site Frequently asked questions About Us About ACE Terms & Conditions

Welcome to the Ace Help Section

Terms and Conditions

We are Express Gifts Limited trading as "Ace". These terms and conditions and those in the latest catalogue explain how you can use our website and place orders for items. By applying to open an account with Ace you agree that you will be bound by these terms for each and every order that you place, including the obligation to pay. If you open a credit account you will also be bound by the terms of the credit agreement.

Our registered office is: 2 Gregory Street, Hyde, Cheshire, SK14 4TH (Company number 718151). Please do not post anything to this address.

Our main trading address is: Ace, Express House, Clayton Business Park, Clayton le Moors, Accrington, Lancashire BB5 5JY

We are authorised and regulated by the Financial Conduct Authority for consumer credit and general insurance (Financial Services Register No: 311908). We are a member of the Finance and Leasing Association (FLA). VAT No.: 125688644.

If you would like to speak with us please contact our Careline telephone number is: 0371 200 0379, Customer Care Dept., Ace, Preston, PR0 2RP., or send an e-mail using our contact form.

When you place an order on our website you will receive an email acknowledging your order and giving you estimated timescales for delivery. This email does not constitute acceptance of your order by us. Your order is accepted when we dispatch the goods you have ordered and not before. For goods ordered online only an "Order Dispatched" email will be sent to you when your goods have been dispatched. If your order is dispatched in more than one parcel, you may receive separate Order Dispatched emails for each parcel. Goods purchased are not for resale. All products are sold on the basis that they are for personal, domestic use only.

You can also place an order on our Orderline, 0872 7370 011. Calls cost 13p per minute plus your phone company's access charge.

Each term in these Terms & Conditions is separate and severable and enforceable accordingly. Any matter that arises out of these Terms & Conditions shall be governed by the laws of England.


Updated: 04/02/2016

Standard Delivery

With our standard delivery service (excluding personalised items), you should receive your goods within 3-7 days. Please allow 5-10 days for delivery of personalised items. Please note, some products will take longer than 7 days to be delivered, these instances are highlighted next to the relevant items on the catalogue page or the item details page on this site. This is subject to stock availability. Orders are delivered to the address of the account holder unless an alternative delivery address is specified. If you would like your goods to be sent to a different address please ensure that you complete the 'Delivery Address' section (including full postcode) on your orderform, provide the details to the operator if ordering by telephone or amend the relevant section when ordering via the Internet (please note this does not apply to a new customer's initial order).

For Washing Machines/Fridge Freezers, etc. Delivery will be arranged with you in advance. Old appliances must be safely disconnected prior to delivery.

Postage & Packaging

Postage & packing will be charged at a fixed rate per order of £4.99 within mainland UK, unless specified (please see below for exceptions) The Scottish Offshore Islands and N. Ireland are charged at £5.99 per order. The Isle of Man, Isles of Scilly and the Channel Islands are charged at £7.50 per order.

Exceptions - £5.99 per order

  • IV212
  • IV222
  • IV232
  • IV262
  • IV274
  • IV408
  • IV418
  • IV428
  • IV438
  • IV448
  • IV458
  • IV468
  • IV478
  • IV488
  • IV499
  • IV519
  • IV528
  • IV538
  • IV548
  • IV549
  • IV558
  • IV568
  • KA278
  • KA280
  • KW151
  • KW159
  • KW163
  • KW172
  • PA417
  • PA427
  • PA437
  • PA447
  • PA457
  • PA467
  • PA477
  • PA487
  • PA497
  • PA607
  • PA617
  • PA626
  • PA636
  • PA646
  • PA656
  • PA666
  • PA676
  • PA686
  • PA696
  • PA706
  • PA716
  • PA726
  • PA736
  • PA746
  • PA756
  • PA766
  • PA776
  • PA786
  • PH412
  • PH414
  • PH424
  • PH434
  • PH444

Direct Despatch

Items where you see the Direct Despatch logo will be despatched direct from the manufacturer to your home.

Heavy Goods

Items marked with a heavy goods symbol Heavy Goods Symbol incur separate delivery charges per item. The rate you pay per item is the rate that appears on the symbol. The additional delivery charge applies to both the original price and discounted prices shown. All discounts quoted refer to product prices. All van charges are excluded from any discounts or offers. To arrange for safe delivery of these items, please include a contact phone number when ordering. Please note, we do not deliver Heavy Goods to the Channel Islands.

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