- Privacy & Data Protection
- Cookies & Tracking
- Cancelling and returning your order
- Customer Satisfaction
- Making a Complaint
- Your Personal Credit Account
- Cash Customer Trading Terms
- Digital / Photo Personalisation
- Other Information
- About Purchase Protection
- About Payment Protection Plus Insurance Policy
- About our Product Replacement or Breakdown Plan
- Competition & Prize Draw Rules
- About Prizewise
- Clearance Discount Club
- Waste Electrical & Electronic Equipment (WEEE) and the Battery Directive
- Modern Slavery Act Transparency Statement [PDF]
Welcome to the Ace Help Section
Terms and Conditions
We are Express Gifts Limited trading as "Ace". These terms and conditions and those in the latest catalogue explain how you can use our website and place orders for items. By applying to open an account with Ace you agree that you will be bound by these terms for each and every order that you place, including the obligation to pay. If you open a credit account you will also be bound by the terms of the credit agreement.
Our registered office is: 2 Gregory Street, Hyde, Cheshire, SK14 4TH (Company number 718151). Please do not post anything to this address.
Our main trading address is: Ace, Express House, Clayton Business Park, Clayton le Moors, Accrington, Lancashire BB5 5JY
We are authorised and regulated by the Financial Conduct Authority for consumer credit and general insurance (Financial Services Register No: 311908). We are a member of the Finance and Leasing Association (FLA). VAT No.: 125688644.
When you place an order on our website you will receive an email acknowledging your order and giving you estimated timescales for delivery. This email does not constitute acceptance of your order by us. Your order is accepted when we dispatch the goods you have ordered and not before. For goods ordered online only an "Order Dispatched" email will be sent to you when your goods have been dispatched. If your order is dispatched in more than one parcel, you may receive separate Order Dispatched emails for each parcel. Goods purchased are not for resale. All products are sold on the basis that they are for personal, domestic use only.
You can also place an order on our Orderline, 0872 7370 011. Calls cost 13p per minute plus your phone company's access charge.
Each term in these Terms & Conditions is separate and severable and enforceable accordingly. Any matter that arises out of these Terms & Conditions shall be governed by the laws of England.
Cookies, Tracking Beacons and Pixels
What are cookies, local storage, tracking beacons and pixels?
When you visit pages on our website, your web browser will store small text files on your computer, smart phone device, etc. known as cookies, or other times in local storage (also known as DOM storage). These files are used to store information about your visit to the site.
Our website also uses tracking beacons / pixels. These are very small parts of the web page which work with cookies and local storage to share information with our business affiliates and analytical partners.
First party cookies - created and used by our website, and some business affiliates and analytical partners.
Third party cookies - created and used by our business affiliates and analytical partners from within our site.
Session cookies - only last during your visit to our site. They are deleted when your browser is closed. An example is for maintaining shopping basket content during your visit.
Permanent cookies - stored on your device after your visit. They are deleted when you delete cookies, or after their "expiry" date, which may vary from a few days to months depending on the usefulness of their information. An example is for retrieving your shopping basket from a recent site visit.
"Flash® cookies" - used to store similar information, but are not affected by the cookie settings on your web browser. We do not use Flash® cookies.
Local storage - used to store similar information as cookies. Like cookies, this may be session or 'permanent'. Similar to session cookies, session local storage is deleted when you close your browser. 'Permanent' local storage is deleted in various ways depending on your browser.
These help your site visit to run smoothly (e.g. remembering your shopping basket and account sign-in status), and help us understand how the website is performing. They also enable us and our business partners to carry out and measure the success of marketing campaigns, and place more relevant advertisements for our goods and services here and on other websites you visit.
What cookies and information is used, and by whom?
Please note - neither Ace nor our third parties store any sensitive information using cookies or local storage. Stored and tracked data is anonymous in most cases and wherever practical. In rare cases where we do store data identified to you, this information is minimal and non-sensitive.
|First party or third party||Cookie / local storage details|
|Adalyser||Ad campaign tracking|
|Affiliate Window||Affiliate site ad tracking|
|Bing||Ad campaign tracking|
|Communicator Corp||Marketing email tracking|
|Coremetrics||Analytical data for site usage, performance, tailored content offers and tracking|
|Criteo||Site usage for behavioural / tailored ad campaign tracking. May add a number of other third party tracking cookies from time to time.|
|Double Click||Ad campaign tracking|
|Egain||Analytical data for site usage and performance|
|Endless Gain / Type Form||Survey tracking and usage|
|'Like' and 'Share' functionality, ad campaign tracking.|
|Analytical data for site usage and performance; behavioural / tailored ad campaign tracking;|
|Google Plus||Google Plus share functionality|
|HotJar||Site usage analytics|
|iSite||Product video usage|
|Pinterest share functionality|
|Qubit||Analytical data for site usage, performance and tailored content tracking|
|Yahoo!||Ad campaign tracking|
|YouTube||Video channel usage|
|WebLoyalty||Affiliate campaign tracking|
|Zmags||Analytical data for catalogue view usage and performance|
How do I control cookies and local storage?
All web browsers have settings to control whether or not you accept cookies and local storage. Please see your browser's Help menu for details about these settings and how to delete cookies and data stored.
For more information about cookies and how to control which cookies you allow, visit www.allaboutcookies.org/ new window.
More information about tracking, behavioural / tailored advertising, and your choices to opt in or out, is available on the following website: www.youronlinechoices.com/uk/ new window.