Welcome to the Ace Help Section
Terms and Conditions
We are Express Gifts Limited trading as "Ace". These terms and conditions and those in the latest catalogue explain how you can use our website and place orders for items. By applying to open an account with Ace you agree that you will be bound by these terms for each and every order that you place, including the obligation to pay. If you open a credit account you will also be bound by the terms of the credit agreement.
Our registered office is: 2 Gregory Street, Hyde, Cheshire, SK14 4TH (Company number 718151). Please do not post anything to this address.
Our main trading address is: Ace, Express House, Clayton Business Park, Clayton le Moors, Accrington, Lancashire BB5 5JY
We are authorised and regulated by the Financial Conduct Authority for consumer credit and general insurance (Financial Services Register No: 311908). We are a member of the Finance and Leasing Association (FLA). VAT No.: 125688644.
When you place an order on our website you will receive an email acknowledging your order and giving you estimated timescales for delivery. This email does not constitute acceptance of your order by us. Your order is accepted when we dispatch the goods you have ordered and not before. For goods ordered online only an "Order Dispatched" email will be sent to you when your goods have been dispatched. If your order is dispatched in more than one parcel, you may receive separate Order Dispatched emails for each parcel. Goods purchased are not for resale. All products are sold on the basis that they are for personal, domestic use only.
You can also place an order on our Orderline, 0872 7370 011. Calls cost 13p per minute plus your phone company's access charge.
Each term in these Terms & Conditions is separate and severable and enforceable accordingly. Any matter that arises out of these Terms & Conditions shall be governed by the laws of England.
Ace is an established and reputable multi-channel business that has been in operation for over 50 years. It has developed from its humble beginnings in 1962 when it specialised in the provision of predominantly paper products sold through a mail order catalogue.
Ace is now able to provide a significantly more extensive product offering, and the catalogues, leaflets and website now include a wide variety of goods including cards and wrap, innovative gifts, gadgets, Christmas decorations, books, jewellery, toys, confectionery, household, garden & outdoor and electrical goods. Other areas of expertise include the provision of hundreds of exclusive products that can be personalised at no extra charge.
Ace also offers discounted clothing and footwear including top brand names such as adidas, Nike, K Swiss, Timberland, Skechers, Lipsy, Regatta, Converse, UGG, AX Paris, Cross Hatch, Bench, Voi, Firetrap, DKNY, Vans, Diesel, Armani and Superdry to name but a few!
We have also developed our own fabulous range of branded clothing. You will find these items offer fantastic value for money - high street fashion at a fraction of the cost.
The Christmas period continues to be an important time for the business, with a large proportion of customers' demand being seen over the second half of the year, when the call for the substantial range of Christmas related product is particularly high. However, the product offer has developed significantly over recent years, and has been expanded substantially to offer an ever-increasing range of items all year round.
Our website, Ace, has seen huge growth in recent years offering over 40,000 items online, and far exceeds that seen in our paper publications. In addition, customers can shop on any mobile device through a fully-optimised site for mobile and tablet.
Ace is a trading name of Express Gifts Ltd which is authorised and regulated by the Financial Conduct Authority for consumer credit and general insurance. Express Gifts Limited is a member of the Finance and Leasing Association (FLA).
Registered in England. No: 718151.
Registered Office: 2 Gregory Street, Hyde, Cheshire SK14 4TH
VAT No.: 125688644
Express Gifts Ltd is entered on the Financial Services Register No: 311908 and Consumer Credit Interim Register No: 348351